IT Service Desk Employee (m/f)

Zagreb, Hrvatska (Hybrid)

The DEKRA Arbeit Group, with its more than 140 locations throughout Europe, is one of the most successful and innovative umbrella organizations in the area of personnel services. We are a highly professional and ambitious company driven by talented and dedicated people who are committed in delivering all our services.

On behalf of our Client, we are searching for an:


IT Service Desk Employee (m/f)

Place of work: Zagreb

 

Responsibilities:

  • Providing technical assistance and resolving issues related to IT equipment, software, workstations, and printers
  • Setting up, installing, and maintaining computer hardware and software for office-based employees
  • Delivering remote IT support to colleagues working in stores and offices across Croatia, Slovenia, and Bosnia and Herzegovina
  • Educating and supporting staff members in the effective use of IT equipment and systems
  • Monitoring issue resolution progress and providing regular updates to users
  • Maintaining accurate records of incidents and service requests within the ITSM platform
  • Escalating complex incidents, recurring issues, or process irregularities to second-level support teams, departments, or vendors


Requirements:

  • Completed High School or higher in IT or a related discipline
  • At least 1 year of previous experience in an IT support or Service Desk role
  • Understanding of core IT concepts, including computer hardware, software, operating systems, POS solutions, networking, telecommunications, or technical issue resolution
  • Well-developed interpersonal and communication skills
  • Fluency in English, written and spoken


The Client Offers:

  • Fixed term contract
  • Flexible working model with the option to work either on-site, in a hybrid arrangement or remote
  • Structured onboarding, supported by ongoing training, mentoring, and learning opportunities
  • Opportunity to develop your expertise in IT support in a dynamic international environment

IT Service Desk Employee (m/f)

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IT Service Desk Employee (m/f)

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